Frequently Asked Questions

If the situation is an emergency call us immediately (604) 700-3142 ex (1) and we will let you know if we can handle it or if the police or fire department is required.

1. We do cost plus style work on troubleshooting and non-determined scope. Mostly this is for work under $1000.
2. We have a list of items that are predetermined prices. For projects larger than $1000 we are happy to send our professional Electrician/Estimator to help determine detailed scope and provide accurate pricing. A quote provides price security, scope clarity and improved communication for the work that needs to be completed.

For normal repairs and maintenance where the customer isn't in any danger, we schedule work between the hours of 8 am and 4 pm, Monday through Friday. We are on call 24/7 for safety issues, restoration contractor, general contractors, and property management clients.

For all projects over $1500 we follow 50% deposit, 40% progress at rough-in completion and 10% on finishing.

Yes, we do provide free estimate for projects we determine will be more than $1000. For smaller projects out team is capable of with fixed prices or a fairly accurate guess.

Currently out Burnaby branch serves: Burnaby, Coquitlam, New Westminster, Port Moody, Port Coquitlam, Pitt Meadows, Walnut Grove, Anmore, Richmond and Delta.

Here is something unique that we provide; PTX Electric can have an electrician on site to complete your 1-day project within 3 days. For Emergency work we are there within 2 hours.

All our technicians are Electricians or are registered Electrical Apprentices.

Yes! We provide warranties and guarantees all the electrical work that we do for quality and safety.

Our commercial and residential electricians can complete most of the work without having to cut power to the entire home or commercial building. If the facility will require power turned off, we will be able to inform those affected in advance, and if the outage will be longer that an hour we provide a generator to power up the properties critical loads.

Often, we will find additional electrical issues that are unknown or unforeseen. Our technicians will simply show you the issue and explain the repair options. We will charge for additional work time and materials as related to the work required.

Small jobs are perfect for our team. Since all our technicians have a stocked company vehicles, we can address your small service call in a jiffy!

Absolutely, when you call our main line, (604) 700-3142, use extension 2 and you will get a technician to answer your technical questions.

Sometimes we can fit in a service call on the same day! Normally withing 3 days for service calls.

Please see our list of services page. /pages/burnaby-commercial-residential-electrical-services

Once the quote is approved and signed, our office will reach out for scheduling. Your booking time will depend on the size of the project. Fast turn around is a big component of our service. Project size, permitting, and hydro requirements can affect and help determine realistic timelines.

We accept e-transfer, cheque, credit card and cash.

If you Visit the BC Hydro Rebates https://www.bchydro.com/powersmart/residential/rebates-programs.html?gclid=EAIaIQobChMI2OCZv7P_gAMV-M3CBB3hVANhEAAYASAAEgJ3AvD_BwE you will find all and any information you may be looking for.

Use the service, BC One Call https://www.bc1c.ca/ Call toll-free at 1(800) 474-6886 or submit a request online.

Surges can be generated by several different forces. Examples could be transitory (low level) surges from motors in appliances when they are switched on and off; or surge generated by a lightning strike (high level). The latter example can cause immediate and severe damages; however, the former (low level) example can degrade electronic components over time and shorten the life of your appliances/devices. To find out how to protect your entire home with a panel mounted surge protector reach out.

AFCI stands for Arc Fault Circuit Interrupter. An AFCI is a product that is designed to detect a wide range of arcing electrical faults and help reduce the chances of an electrical system from being an ignition source for a fire.

The objective of AFCI is to protect the circuit in a manner that will reduce chances of an electrical fire. Arc Faults cannot be prevented completely however, AFCI breakers will help to interrupt the current before the damage is done.

Yes, AFCI’s are required by the Canadian Electrical Code (CEC) on all new construction homes and receptacles in bedrooms and many more devices.

Initially you should check with your neighbour to see if they are experiencing the same problem.

• If YES, then the problem is caused by a blown fuse in the transformer on the street. Report this problem by calling your local utility company.
• If NO, then this could mean that an internal electrical problem exists in your home. Please contact PTX Electric’s 24h emergency line (604) 700-3142 ex (1) immediately.

Flickering is annoying for sure. The minor power fluctuations, improperly installed bulbs or incompatible switches and dimmers can contribute. Cycling on and off is a clear indication of ballast or bulb failure.

Yes. This is a flicker is common when large motor and compressor loads start. These devices cause a minor momentary drop in voltage. This has no negative effect on the electrical equipment within your home.

Power losses can be caused by any incident that cuts off the power to your electrical system. Examples of such are: weather storm, hydro service being performed, or possibly power line interference such as branches/trees/ice.

Well look no farther, we are an electrical contractor and as such, specializes in the installation, maintenance, and repair of electrical systems and equipment in residential, commercial, and industrial settings.

Electrical contractors offer a range of services, including electrical system installation, wiring, lighting installation, circuit breaker installation and repair, electrical panel upgrades, electrical inspections, and more.

Hiring a licenced electrical contractor ensures that electrical work is done under a liability policy. Furthermore, Technical Safety and local authorities in British Columbia require our service to be overseen by a Mater Electrician. All work is then performed safely and in compliance with codes and regulations. We have the expertise to handle complex electrical tasks and ensure the safety of your property, assets, and loved ones.

In Burnaby BC, electrical contractors are required to be bonded, licensed, and carry proper insurance. Licensing through technical safety ensures we have met the necessary qualifications and training, while insurance protects both the us and the client (you) in case of accidents or damages.

Look no further. PTX Electric is your local contractor for Burnaby BC.

An electrician is an individual who specializes in electrical work, while an electrical contractor is typically a company that employs electricians and manages projects. Contractors oversee larger projects and may also perform administrative tasks.

Yes, we can. PTX Electric can recommend and install energy-efficient lighting, appliances, and systems to help reduce energy consumption and lower utility bills.

Always prioritize safety. Do not attempt electrical work unless you have the necessary expertise. Hiring a licensed electrical contractor ensures that work is done safely and up to code.